We know that people are worried about the current government restrictions & the impact this may have on bookings they have with us over the next few months. This is a very worrying and uncertain time for everyone and we’re trying our best to navigate a path though the current crisis in the most fair and reasonable way possible.
At the moment we have contacted all guests due to arrive with us up until the 4th July who have made direct bookings with us to put forward the options available to them in regard to their booking. If your booking has been made with an agent i.e. Airbnb or cottages.com, you will need to liaise directly with the agent in regard to your booking. Currently we are not dealing with any bookings due to arrive after the 4th July but of course we will be in touch with guests due to arrive after this time if they are affected by any extension to the current government restrictions.
We are currently holding off collecting balance payments that are due on our normal terms until we have more clarity on the situation going forward.
In the case of bookings that are affected by government restrictions in that your booking is unable to go ahead because we have been told by HMG that we have to close will be given the option of differing their current booking on the same price terms to a forward date through 2020/21 or to be issued with a voucher credit of the value pre-paid to be used on a forward new booking of their choice.
We are currently only contactable by email or by the contact form on our website and we will reply within 24 hrs Monday to Friday. If you do have a booking due to arrive before the 4th July and you haven’t received an email please check your SPAM box or email us. If you have a booking due to arrive after the 4th July we would kindly ask you to bear with us at this time and we will be in touch with you in due course if and as required.
Our late 2020 & 2021 diaries are still open for bookings and we are happy to take enquiries and new bookings for arrival from September 2020 onwards. Please get in touch if you’d like to discuss options and detail on this.